FULFILLMENT POLICY FOR SHIELD PAY
At Shield Pay, we are committed to delivering secure, reliable, and high-quality digital services. Please review our fulfillment, refund, and cancellation policies below to understand how we manage service delivery and support your experience.
Refund Policy
Clients may request a refund within 10 days of service delivery, provided that no significant work has been completed.
For ongoing projects — including custom development, integrations, or setup services — once work has begun (such as approving digital proofs or reaching project milestones), partial refunds of up to 50% of the total project fee may be granted.
Please note that refunds are not available for services or digital products that have been fully delivered and approved. Clients are responsible for reviewing and approving work at each milestone to ensure satisfaction.
Service Delivery Policy
All services and digital products are delivered according to the timeline agreed upon at the beginning of the project. Delivery timelines may vary depending on:
- The scope of work
- The complexity of the project
- The client’s responsiveness in providing required information, feedback, or approvals
While Shield Pay strives to meet all deadlines and keep communication open throughout the process, we cannot guarantee exact delivery dates due to unforeseen or external delays.
Cancellation Policy
Orders and projects may be canceled before any work has started or prior to approval of any digital proofs.
If a project is canceled after work has begun, partial refunds may be issued based on the portion of work completed at the time of cancellation. Cancellations are not guaranteed and are assessed on a case-by-case basis.
Contact Us
If you have any questions or concerns about this Fulfillment Policy, please reach out to us:
Email: info@shieldpay.cc
Website: shieldpay.cc